Our Services

Your One-Stop Heater Solution

We have the experience, capability and R&D resources to make any OEM/ODM integration a growing success! Not just meet but exceed the requirements our partners from across the globe.

Quality Standards

Reliability, prompt deliveries and competitive pricing are guaranteed. Our multi-functional air heaters are patented worldwide and conformed to CE, CUL, TUV and GS safety standards.

We believe that the quality of products and services benefits from a good organization of the operational activities and from well structured decision processes. We obtained ISO 9001:2000 and ISO 13485 certifications in 2004, comply with current regulations for both products and quality management systems.

Production Process

Reliability, prompt deliveries and competitive pricing are guaranteed. Our multi-functional air heaters are patented worldwide and conformed to CE, CUL, TUV and GS safety standards.

We believe that the quality of products and services benefits from a good organization of the operational activities and from well structured decision processes. We obtained ISO 9001:2000 and ISO 13485 certifications in 2004, comply with current regulations for both products and quality management systems.

Awards and Certifications

Throughout the years, we have been fortunate enough to receive various approvals, such as the Golden Hand Award the IF Product Design Award, the Industrial Innovation Award in 2015 and 2016, the Industrial Role Model Award, Golden Quality Assurance Award, Excellent Manufacturer of Taiwan Award, Taiwan Excellence Product Award, Top Brand Award, as well as credentials on SGS, ISO, UL, CE, TUV, DNV certificate, and acquired many patents.

Delivery and Shipping

Reliability, prompt deliveries and competitive pricing are guaranteed. Our multi-functional air heaters are patented worldwide and conformed to CE, CUL, TUV and GS safety standards.

We believe that the quality of products and services benefits from a good organization of the operational activities and from well structured decision processes. We obtained ISO 9001:2000 and ISO 13485 certifications in 2004, comply with current regulations for both products and quality management systems.

FAQ

Q: Do you provide samples?
We welcome sample orders. The sample price will be evaluated depending on the request item and quantities case by case.

Q:Do you provide the customized products ?
Our technical flexible and processional design ability enables us to offer various customized products. The detailed specification with the full application/project information will be required by us first and we will be glad to make the evaluation of your customized products requirements.

Q:Can you supply OEM or ODM products?
We are professional manufacturer and have abundant experience on OEM and ODM. Welcome to contact us when you have the demand of OEM or ODM. The detailed specification with the full application/project information will be required by us first and we will be glad to make the evaluation of your OEM or ODM requirements.

Q: What is the minimum order (MOQ)?
The Different items have different MOQ. The standard MOQ range is 100~3000PCS. However, for some of items, we are quite flexible and it can be discussed case by case.

Q:What’s the usual payment term?
For orders under US$5,000, we require the payment in full with the order.
For other orders, we require 50% payment with the order and the balance before shipment.

Q:What’s the payment method?
Our standard payment method is Bank Wire Transfer.
We could accept the payment via PayPal system when the orders under US$500.

Q:What’s the price/delivery term and the shipping method?
We offer EX-WORK term. Both Air shipments and Sea shipments are available for us.

Q: How will my shipping cost be determined?
The freight charges are based on weight/size of the shipment, the shipping method and the arrival area etc..
We could arrange the shipments according to your shipping instruction. If you don’t have the designated courier or forwarder, we could evaluate the shipping freight and charge it with orders.

Q: How quick can I expect to receive samples?
The sample lead time for our standard items are 3 ~ 15 working days depending on our inventory availability and the order quantity.
*Working days do not include Saturdays, Sundays or Holidays*

Q: How long is your lead time for mass production orders?
The mass production lead time for our standard items are 20~40 working days depending on the requested item, our material inventory availability and the order quantity.
*Working days does not include Saturdays, Sundays or Taiwan Public Holidays*

Q : Where are your products manufactured?
Our products are manufactured in Taichung City, Taiwan.

Q : Do you have any quality certificates?
Our facility is ISO9001 and ISO13485 compliant. We are GMP qualified manufacturer in Taiwan.

Q : Do your products have any certificates?
Both of our PTC Heaters and Flexible Heaters are certified by UL, CSA as well as CE and there are items with the various specifications for selection.

Q: Are you looking for oversea distributors?
Welcome to contact us if you are interested to be one of our representatives or distributors and further expand both of our business. Please contact us by e-mail to info@ ptc-heater.com.tw for further discussion.